Facilitation Moments
Respond effectively to pivotal moments. From blank stares to breakthroughs, handle the unexpected with skill.
8 cards
Tools for every stage of facilitation
Respond effectively to pivotal moments. From blank stares to breakthroughs, handle the unexpected with skill.
8 cards
Trigger: No one responding to question
Rephrase, give example, or switch to pair-share first.
Trigger: Too many questions at once
Let's take these one at a time. First question was...
Trigger: General disengagement
Stop and check in: "What's on your minds right now?"
Trigger: Group has key insight
Pause and capture it. "This feels important - let's make sure we don't lose this."
Trigger: Discussion needs to end
Let's take 2 more comments, then I'll summarize and we'll move on.
Trigger: Participant becomes emotional/upset
Acknowledge feelings, offer a break. "I can see this is important to you. Would a 5-min break help?"
Trigger: Participants expected something different
"Let's clarify what we're here to accomplish today and adjust if needed."
Trigger: "Why are we doing sticky notes?" - process challenged
Fair question, [Name]. This format gets every idea on the wall with equal weight - not just the loudest voices. Try one round, then tell me if it's not earning its time.
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