Trigger / When to Use
Two participants arguing heatedly, voices raised
Quick Response
Strong feelings here - let's pause. [Name], say what you're concerned about. [Name], tell me what you heard. Let's aim at the problem, not each other.
Detailed Tips
- Step in early - call a break if the temperature needs a reset
- Use neutral language: "disagreement", not "fight"
- Slow the pace with clarifying questions
- Move from "who's right" to "what are we solving together"
Prevention
Establish that respectful disagreement is safe; model non-defensive listening early
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